Taking Control of the Payments Experience

We met with Misty Novich, VP of Payment Solutions at Neon One to chat about integrated payments and the winning combination of technology, flexibility, and control

Despite a steady influx of technologies meant to serve the nonprofit space, they’ve shown to often be inconsistent in experience, poorly integrated, and hard to use – a difficult hurdle for most nonprofits working with limited resources. Neon One is on a mission to change that: building an ecosystem of technology and services that enable those who want to change the world and make it a better place. Their cloud-based software suite supports donor engagement, member management, event planning, volunteer tracking and more, allowing their clients to put focus back into doing good. In pursuit of transforming how nonprofits are supported, Neon One knew their clients faced integration issues and lacked payments expertise. Thus, a critical piece of their ecosystem is Neon Pay, Neon One’s fully white-labeled integrated payments solution built with Payrix.

“Payments revenue is a large part of our business plan and will lay the foundation for creating a comprehensive ecosystem that makes the lives of nonprofits easier.”

Realizing Revenue Potential

Before partnering with Payrix, Neon One was juggling multiple payment partners with poor customer support and technology too cumbersome for their clients to navigate. By integrating with Payrix, Novich shared how in short order “we coded, tested, and had merchants onboarded and processing payments.” When selecting a payments partner, Neon One focused on speed to market, the ability to evolve the platform, and elevating their clients’ experience. “The entire Payrix team is invested in our success and has been incredibly attentive and diligent in ensuring all of our needs are met.” Before consolidating with Payrix and creating Neon Pay, the organization was far from fully realizing the revenue potential of payment monetization.

Powering More Good Through Payments ​

Focused on building for the future, Misty Novich told us how “payments revenue is a large part of our business plan and will lay the foundation for creating a comprehensive ecosystem that makes the lives of nonprofits easier.” As Novich put it, this will allow Neon One “to provide our clients with everything they need to create change and drive greater social impact rather than worry about the technology behind it.” Leveraging Payrix to build Neon Pay has improved the user experience across their family of brands while helping their clients afford new opportunities to move their mission forward.

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