Executive Spotlight –Brian Kieley 

Updated on August 23, 2023

Meet the Senior Vice President of Operations for Payrix — Making an Impact

From the very beginning of his career, working in the Cash Management division of a Toronto bank, Brian saw the impact a financial services company could make on businesses using its services. Effective financial tools allow companies to manage their money more efficiently and allows them to focus on what they need to do – grow their business.

“My whole career has been in financial services, and it’s all been about helping companies manage their money. Companies need help collecting, spending, moving, and saving their money.  And that’s where Payrix comes in – with intelligent solutions for real business needs.”

After three decades in the industry and leadership roles at Visa, Rêv Worldwide, and Marqeta, to his credit, Brian continues to help transform businesses as Senior Vice President of Operations for Payrix. “Our customers are software developers.  They use our technology to integrate payment services into the products they sell to their merchant customers. We work with software companies of all sizes who have merchants ranging from entrepreneurs all the way up to mature, established companies. It’s exciting to contribute to their hopes, goals, and successes.

In turn, these merchants work with the software companies, our customers, to get tools that allow them to run their business; we’re the part of that solution that helps them get paid for the services they’re providing.  Payrix provides embedded solutions that help both the software partner and their merchants focus on growing their businesses.”

Success Starts with Trust

His operations team works to ensure Payrix partners are set up for success, regardless of their experience with Embedded Payments. “We’re here as a trusted advisor to provide our partners all their operational needs today and in the future. Our partners are all at different stages in their payments journey, and we are here to meet them where, when, and how they need to be met. We are not a “one-size-fits-all” team because we know our partners are unique. We make sure they know how to run a payments business, then our launch team helps them maximize their go-to-market success. And on an ongoing basis, we help customers get the most out of their relationship with us.”

Ultimately, he says it’s about building a solid, trusted foundation for customer growth, which translates into growth for their merchants as well. “Our customers and their merchants should be able to do what they want to do within their business. They should be able to expand how they want to expand. They should be able to add more business when and how they want, without any worries. We are with them at every step of their journey to make sure that happens.”

Driving More Value

Brian sees Payrix continuing to expand, not only into new markets, but also its offerings, including new features and functionality. “We’re getting more and more integrated into the services that software companies are developing. We’re unique. We allow software companies to connect to our intelligent solutions when and how they want, driving more value for them, their merchants, and their merchants’ customers.”

“As innovation continues to accelerate, Payrix is solving real problems and creating real opportunities. It’s an exciting time to be in payments, providing valuable tools, infrastructure, and processing to a dynamic group of partners.”

Parting Wisdom

To make the most of these exciting times, Brian offers four pieces of advice for success he wishes he had known when he was just starting his career.

1) Be yourself. “Your personal brand is everything. Don’t try to be someone you’re not. Do what you say you’re going to do. Do it to the best of your ability. Don’t be afraid to ask for help; we all need it. Be honest, kind, empathetic, and respectful.”

2) Find a mentor. “It’s invaluable. I had a couple of people who mentored me, and I still think about those conversations we had when there are difficult or pivotal decisions to be made.”

3) Fix it or forget it. “Fix the things you can fix.  If you can’t fix it and you’re in the discussion, influence it; use your experience and your voice. Don’t waste your energy on things that are outside your control or influence.”

4) Spend time with the people and experiences that bring you joy. “Work can be challenging, and it should also make you feel good about what you do and why it matters.  However, we all need breaks from work in order to show up at our best. Find the balance that works for you, and take time away from work for you. Recharging makes you a better teammate.” He recommends traveling. He’s been to more than 50 countries so far and Italy tops the chart as his favorite.

Brian Kieley

Head of Operations

Brian is a payments industry veteran, with 25 years of leadership of global customer operations teams.  He is passionate about customers and employees, with a focus on providing exceptional experiences for both. He has held executive leadership roles with a global payments network and a leading card issuing program manager. When Brian is not working, he and his partner, Roderick, enjoy traveling, good food, and live music.

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