Payment insights for software leaders

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Merchant Insider Report

From emerging payment technologies to the importance of intuitive software design, the world of embedded payments is rapidly evolving. How do you stay ahead while serving up what merchants really want in your software offerings?

The Merchant Insider report is here to help, offering unique insights into the merchant perspective. It analyzes responses from over 500 merchants in the U.S. and spans key industries, so you can understand the challenges, preferences, and expectations that are shaping software development today.

What you’ll discover in the report

  • What keeps merchants happy
    High merchant satisfaction stems from clear, responsive, and adaptable software interfaces and solutions.
  • The importance of payment capabilities
    Payments are now a critical software component for most merchants with 25% willing to switch to accept more payment types.
  • Why security is a must
    Merchants across all sectors are prioritizing security when selecting a new management software solution.
  • The need to offer sector-specific solutions
    Industries demand software with payment functions that cater to specific operational needs.
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