Embedded Payments are enabling businesses to streamline processes, enhance customer experience and maximize revenue generation. And while the benefits and value of incorporating payments seamlessly within a business ecosystem are widely discussed, there remains a gap in understanding the intricacies of implementation.
There are several key steps involved in embedded payments implementation, from defining project scopes and timelines to navigating technical requirements and potential challenges. In this article, we outline the key things you can expect to discuss in your first payments implementation call. Whether you’re a SaaS business owner, developer, or simply curious about the inner workings of this transformative technology, this article serves as a practical guide to prepare you for the initial implementation call so that you can progress with confidence and clarity.
Step 1: Get an understanding of your payments expertise
The first step of your implementation call with a Payrix payments expert will involve getting a clear understanding of your payments expertise. This will help us devise a plan suited specifically for your needs as apart of our white glove approach. And because we provide white glove support, it enables us to understand where we can provide more education to your team or when we can move ahead if your company already has a deep understanding of Embedded Payments. In short, we’ll meet you where you’re at. Key things we’ll cover to understand your payments knowledge include:
- How you’re currently processing payments
- What’s driving the business’s pivot to Embedded Payments
- Your goals for the business
- How you operate and what staff you have to handle payments
- Any questions you have about how Embedded Payments work
Following the initial implementation call, we’ll work with you to provide the resources and support you need to address any knowledge gaps across your team.
Step 2: Discuss applications and implementation process
Once we have an understanding of your payments expertise and how you’ll support implementation, it’s time to do a deep dive into your current applications and what implementation process makes the most sense for your company.
At this point, we’re looking to understand if you’re simply looking to get embedded payments up and running quickly through hosted payment pages and similar tools or if there is more time available for full API integration. Perhaps it makes more sense to do a portal based implementation first then a second project for a more embedded solution. No matter what your objectives or timeline is, we’ll work with you to ensure your goals are achieved.
Step 3: Understand your support team’s capacity and capabilities
Having the right support team in place and ensuring they have the capacity and capabilities to support the sales and servicing of your Embedded Payments solution is critical to the success of your implementation. At a minimum, you typically need two to three people to support the implementation and management of your solution. PayFac-as-a-service provides the ability for partners to fully manage pricing and merchant questions. Having a dedicated team that will manage your solution equips you for higher merchant adoption rates and go-to-market success.
For example, Payrix Pro, Payrix’s PayFac-as-a-service offering, typically requires three support people across your technical, customer experience, and merchant acquisition teams. Further, Payrix’s training materials and resources are designed to empower software companies with all the knowledge and white-glove support they need to ensure integration is a success and that you’re driving the adoption rates you’re looking for within your subscriber base.
Step 4: Put together the project plan
The final step of the initial implementation call is putting together a project plan. This plan will address your level of payments knowledge, how your solution will be supported and managed internally, and the specific implementation process you need. Exploring and choosing payment strategies will also form part of the plan, allowing your dedicated payments experts and your team to understand how you will maximize the return on investment (ROI) of your chosen solution. From here, the next steps are to schedule and begin the build (where applicable) and implementation process.
Payrix will help you implement Embedded Payments with confidence and clarity
Once you decide to proceed with Embedded Payments, the implementation stage shouldn’t be filled with confusion and uncertainty. Whether your business is looking to make payments a single part of your technology stack or you’re looking to transform your revenue model, having the right implementation approach from the start is critical. With a white glove support approach and an understanding of precisely what will be covered in your initial implementation call, Payrix works with software companies to ensure their implementation is seamless and its chosen payments solution is suitable now and into the future.
Learn more about the strategic questions you need to consider so you’re prepared for the initial implementation call. These questions will help guide our payments experts and your team to develop and execute an implementation plan that meets your unique objectives while maximizing revenue.